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Privacy Policy

Last updated 25th October 2026

Our contact details

This Company (Digital) Limited

23 Gillett Close, Nuneaton, CV11 5XW, Warwickshire

‍07913 071197

hello@thiscompany.co.uk

https://thiscompany.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details).
  • Messages exchanged with the chat assistant on our website, with the date and time of the conversation and, if your browser reports it, your time zone. Your IP address is recorded only if a conversation is blocked for abuse.
  • Email addresses provided for the purpose of receiving service update notifications.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To develop, maintain and fulfil a business relationship, including the provision of services to you.

In a very small number of cases, we also receive personal information indirectly, from the following sources in the following scenarios:

  • Referrals and recommendations from existing clients and known business contacts.

We use the information that you have given us in order to maintain an up-to-date contact registry of clients and contacts.

We do not share information with any other organisations or individuals outside of our organisation unless expressly permitted by you and only for the purposes of one-to-one business introductions.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting hello@thiscompany.co.uk.
  • We have a contractual obligation.
  • We have a legitimate interest, specifically in maintaining business relationships with existing and prospective clients, managing our client registry and communicating about our services.

How we store your personal information

Your information is securely stored within the United Kingdom. We use strong passwords, encryption and access controls to maximise the protection of any data we hold.

We keep personal information, such as contact details and email history, for seven years. We will then dispose of your information by securely shredding printed documents and permanently deleting files from our computer storage and online storage, including from email and contacts systems.

Website chat assistant

The chat on our homepage is an AI assistant, not a person. It runs on copadre, our own platform for AI agents, which is operated by This Company (Digital) Limited on UK infrastructure. When you use it, we store:

  • The messages you send and the replies the assistant gives, encrypted at rest.
  • The date and time of your conversation and, if your browser reports it, your time zone.

Your IP address is recorded only if a conversation is blocked, either for abusive language or for exceeding the conversation's turn limit, and it is deleted when the block expires. The chat does not require a sign-in and sets no cookies. You are anonymous to us unless you choose to give your name or contact details in the conversation.

To generate each reply, your message is sent to Anthropic (anthropic.com), a third-party artificial intelligence provider, on our own Anthropic account. Anthropic may process it outside the UK and does so under its own terms. We do not send your IP address or any other identifier to Anthropic.

Our team reads conversations in order to respond to enquiries and to improve the assistant, and we keep them for as long as we need them for those purposes. You can ask us to delete your conversation at any time by emailing hello@thiscompany.co.uk and telling us roughly when it took place.

Service update notifications

If you are an existing client, we may send you notifications when updates have been made to your website or other products we maintain on your behalf. To do this, we store your email address in a secure database on our UK-based servers. These notifications are not marketing communications and are sent solely to inform you of changes to services we provide to you.

You may unsubscribe from these notifications at any time by contacting us at hello@thiscompany.co.uk.

Third-party services

Our website uses the following third-party services:

  • Anthropic (anthropic.com) — provides the artificial intelligence that powers our website chat assistant. Chat messages are sent to Anthropic, on our own account, to generate each reply. Anthropic's privacy policy governs their handling of this data, and they may process it outside the UK.
  • BlockMark Technologies — provides the Cyber Essentials certification badge displayed on our website. This badge is embedded as a third-party element and may collect basic usage data such as page impressions.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@thiscompany.co.uk if you wish to make a request.

Cookies and analytics

This website sets no cookies.

We do not use any analytics services, marketing cookies or tracking technologies. Our website does include third-party elements as described in the Third-party services section of this policy, which may collect basic usage data independently.

Data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach, as required by the UK GDPR.

Where a breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay, providing details of the breach, its likely consequences and the measures we have taken or propose to take to address it.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@thiscompany.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: ‍0303 ‍123 1113

ICO website: https://www.ico.org.uk